When it comes to implementation RPA (Robotic Process Automation) When considering implementation in organizations, many people often think of only one main benefit: helping to reduce work time and increase process efficiency. In the case studies of many organizations, we often see figures like this.

“RPA helps reduce work time by XX hours”
“Can create new work hours of XX thousand hours”

These figures are easy to understand and are important indicators, especially for executives who need to evaluate ROI (Return on Investment)

However, from the experience of those working in Customer Marketing in an RPA development company from the United States Which involves interviewing customers and preparing Case Study of actual usage Including care for User Community

As more stories from various organizations are heard, it is found that

The results of RPA that users genuinely feel
Not just time reduction
But also includes other important benefits

This article aims to explore
What results can RPA create for organizations, aside from reducing work time?

The benefits of RPA beyond time reduction

1. Improved quality of work

When automation replaces manual tasks, work can be done both Faster and more accurate Tasks performed by humans often have the potential for Human Error Such as incorrect data copying, incorrect number entry, or forgetting certain steps.

When using RPA, the chances of errors can be significantly reduced, which not only helps save time but also helps Elevating the quality of work

Another outcome that follows is
Steps Double Check That used to take a lot of time in many organizations may also decrease.

2. Employee stress is reduced

This is another advantage of using RPA Which is often mentioned next to time-saving, and may be the most frequently heard voice from the field.

2.1 Routine Work
Can create significant stress and pressure for employees. The result found that "the most hated job in the world is data entry."

Survey results show that

• Office work that What people around the world dislike the most is "Data Entry"
• In Japan, the tasks identified as the most annoying include
  • Management Expense Processing
  • Organization Digital information

Additionally, almost all respondents indicated that

• 85% It is seen that an automated system should be used to eliminate repetitive digital tasks that are not part of their core work.
• And 88% It is expected that such changes will help increase Job satisfaction

2.2 The pressure of not being allowed to make mistakes
Jobs related to Salary or employee evaluation It is a highly sensitive job, so no mistakes can occur. The pressure from this type of work is higher than many can imagine.

2.3 The stress of having to be at the desk all the time
In some companies, there is a system that sends emails from the system every 30 minutes And employees must constantly check and manage those emails, so during work hours, they need to be at their desks every 30 minutes, which is quite burdensome and puts significant pressure on employees.

2.4 The stress of having to see unwanted information
Sensitive information, such as Employee performance evaluation data Typically, this should be information that only those involved should see. However, in some cases where data needs to be collected or reports need to be made, third parties, such as human resources officers, may need to see that information. The mental pressure from having to be aware of such information is considerable.

2.5 Physical burden from detailed work, such as working on Excel
Tasks that require looking at a lot of numbers or doing detailed work on Excel for a long time can lead to fatigue, such as Eye strain, shoulder pain, or neck pain which is a physical burden caused directly by such work

3. Work is more consistent (Workload is distributed evenly)

In addition to Reducing work time. Additionally, another advantage of RPA is that it helps reduce the problem of workload clustering at certain times, such as the end of the week / end of the month / beginning of the month / end of the year / end of the fiscal year

When the robot can take over the regular tasks during these times, it helps reduce chaos during busy periods, making the workload more balanced

For example, one company needed to submit weekly sales report on the Monday morning of the following week, which previously required employees to come to work overtime on Saturday or Sunday to collect data on time

But after implementing RPA Using robots can take on the role of data collection instead, allowing employees No longer need to work on holidays

Instead of doing it themselves, they can become a checker of the work
For those directly responsible for the work, this is a benefit that greatly improves work and quality of life

4. Can see and review the work process more clearly

When RPA is introduced RPA to be used, even if it does not reach the point of making improvements and redesigning the entire work process, it often leads to a clearer overall view of the work andReviewing the content of the workmore

Many organizations find that after starting to use RPA, they can improve small tasks, and sometimes they just notice that There are some tasks that actually do not need to be done at all

What do you think the reason is?
In deciding which tasks to automate, it is necessary to start by reviewing the entire Workflow first to consider which tasks are suitable for Automation, which helps to clarify the structure of the work

Interestingly, many organizations try to start BPR (Business Process Reengineering) projects at the company level, with executives directly pushing for it, but they do not achieve the expected success because asking employees to simply “review work” often does not receive much cooperation from the front line

But if the goal is set that “Will make your work more convenient and automated”
The resulting outcome actually leads to work review and leads to BPR naturally and willingly

In addition, there are quite a few organizations that report that
Reviewing work from the use of RPA leads to additional benefits, such as

• The handover of tasks when there is a job transfer
• The teaching the job to new employees more easily
  

When the work process is automated, handing over tasks sometimes is just Handing over the robot (Robot) that is currently working only, making it very convenient

However, there are also stories that RPA practitioners often jokingly refer to as “The horror story of RPA users” For example
There may come a day when the robot suddenly stops working, but no one knows how the original process worked because there was only a handover of the robot without transferring knowledge about the actual work steps

Therefore, when handing over tasks or systems Should convey both the robot and the understanding of the work process Otherwise, such stories could actually happen

5. Tasks that could not be done before can now be done with RPA

When using RPA automating the work, the remaining time can be used for other tasks that creates higher added value Yes, but the meaning of the term “Can do new things” In fact, it's not just that; in reality, there is another type of job, which is “Jobs that can be started because there are robots to help”

For example

• Check that the documents to be sent. Check if everything is sent on time or not. If not sent, the system will Send reminder emails.Automatically
• Check Progress of work in the system. And if delays are found, notify the responsible person.
• Automatically download order history every day to analyze the market and understand consumers.

Such tasks may not be essential for the business to continue immediately, but if done by people, they often become tasks that are done. “When there is time or when it comes to mind.”

If it has to be done consistently and thoroughly, it would take too much time and effort, so it is often neglected. But when robots (RPA) come to help, the phrase “there's no time to start” can actually be done. This is an example of using RPA positively to help improve the organization's work.

6. A culture of work improvement begins to emerge in the organization.

When RPA is introduced RPA To use and employees experience that their work has indeed become more convenient. These experiences will gradually accumulate, leading to new ideas such as

• “And what about this task? Can it be improved?”
• “If I do this, will the work improve?”

That is, it starts to occurAwareness of self-improvement in work. Or some organizations want employees to have a mindset for work improvement and can use RPA as a tool to help develop workflows.

For engineers or system experts.
Sometimes it may be seen as RPA is a transitional technology. Because in an ideal world, all systems should be designed with Microservices Architecture And connect through API If that were the case, it might not be necessary to have people input data into the system and let robots do the work instead of humans; just connecting the systems directly would be enough.

But in reality, many organizations cannot do that because

• The other party's system. No API available for connection.
• If developing a new connection system. High costs and ROI are not worth it.
• In some cases, providing Humans working manually are cheaper and faster.
  

Therefore, instead of having employees do work that no one wants to do and having to do it with stress, using RPA to let robots do the work instead is a choice that helps reduce employee stress while also allowing organizations to work more efficiently.

Our team personally expects that RPA will become a tool that helps employees work more efficiently and with less stress. And it is not a tool that individuals use quietly without a system, but a tool that Organizations accept and can share it openly for everyone to use together.  “The ideal is for employees to use RPA as easily as using stationery.”

Summary

From the examples mentioned, it can be seen that RPA is not just a tool that helps Reducing work time.
But it also creates significant outcomes in various aspects, such as

• Increases work quality.
• Reduces employee stress.
• Distributes workloads evenly.
• Makes work processes clearer.
• Opens up opportunities for new jobs.
• and creates a culture of work improvement within the organization.

Therefore, RPA is not just a tool for Productivity Not only that, but it also affects employee satisfaction with their work in the organization.

Michiru RPA is designed to help organizations easily start Automation by creating automated Workflows without extensive programming, and it can immediately work with the systems that the organization is already using.

For organizations looking for ways to implement RPA in business tasks, you can find more details about Michiru RPA at

👉 https://thai.fakiki.com/pages/michiru_rpa

Or if you want to see a real usage example, you can Online presentations or meetings can be scheduled at no cost (The team supports presentations Thai, English, and Japanese)